HKE reserves the right to refuse/cancel any order. HKE at its sole discretion may cancel any order(s) :

1. If it suspects a fraudulent transaction.
2. If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use.
3. For any reason outside the control of the HKE including causes for delivery related administration difficulties.

Refund/cancellation policies applicable in the following conditions :

1. In case, the admission cancels, HKE will refund as per their admission & academic policy.
2. However, the order once delivered cannot be cancelled in any case.
3. In case there is an option for online download of data than cancellation will not be possible.
4. In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded.
5. In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited.
6. HKE offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the Students card/account.
7. In case of part cancellations, the amount refunded will be corresponding to the part.